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Regulations

It is free of charge to use VIA Library and to borrow materials.

How to become a library borrower
To borrow materials you must be registered as a library borrower. Your health insurance card (the yellow card) is used as your library card. If you change address, please notify the library. You are automatically registered as a borrower when you start a longer education programme at VIA or when you are employed.

Borrowing and renewals
It is your responsibility to return books on time.

You are personally liable for the materials you have borrowed and for returning materials on time. The normal loan time for books is one month; loan time for other materials is shorter. You can log in to see your status on materials borrowed and when they are to be returned. The loan time will also appear on the receipt if you print this out at the self-service desk.

For materials borrowed from other libraries, the loan time of these libraries apply.

Renewals: If you wish to extend the loan time, you can use the library website or contact the library.

If other library borrowers have not reserved the material, you can make a renewal. However, you can only renew materials seven days before the due date.


Your reservations
Materials can be reserved and the email address you have registered will be used to notify you when the material is ready to be picked up. Reservations must be picked uo within seven days.


Exceeding loan time

   a. Fees:

      Notice that fees are paid according to each material.

According to the library law on fees at state libraries, VIA Library has fixed the following fees when exceeding the loan time:

Time

Fee

1-7 days exceeded loan time

DKK 0 per material

8-30 days exceeded loan time

DKK 10 per material

31 days or more exceeded the loan time

DKK 25 per material + claim for damages*

* If the book is not returned after 31 days or more, the borrower will be faced with a claim for damages amounting to the price of the book + administrative costs of DKK 35 for each forwarded invoice. The balance account will show all your damages and fees and it will be sent to your digital mailbox (e-Boks).

    b. Payment of fees for exceeded loan time

Fees for exceeded loan time are paid electronically at the library website. If you have an outstanding balance of more than DKK 200, you cannot use the library system before your have settled your account.

If you return the material after 31 days or more, your claim for damages will be cancelled and you only have to pay the fee of DKK 25 for each material + administrative costs of DKK 35. This applies when VIA accounting department has not forwarded the claim for damagaes to the tax authorieties, which they will when the loan time is exceeded by more than 60 days. When the collection of the debt has been assigned to the tax authorities, all communication go through them.

Reminders, recall notices, dunning letters and claims of damages

Up to and the day after the due date for a material, the following process is started:

Service message to the borrower

Time

Reminder 
(Sent to your email)

3 days before due date

Recall notice 
(Sent to your email)

Loan time exceeded by 7 days

Balance account (invoice for fees + claims for damages sent to your digital mail box)
 

Loan time exceeded by 30 days

1st dunning letter 
(sent to your digital mail box)

Loan tome exceeded by 40 days

2nd dunning letter 
(sent to your digital mail box)

Loan time exceeded by 50 days

Collection of debt is handed over to the tax authorities

Loan time exceeded by more than 60 days

Suspension
If you have a debt of DKK 200 or more, you can be suspended as a borrower. Suspension is brought into effect when sending the balance of account with the claim for damages. If you are suspended because you need to pay for books you have not returned or you return them later than after 31 days, you must contact VIA Library when you have replaced or returned the materials. VIA Library will then cancel the suspension if payment or returning of the materials have taken place.

Special rules for employees
Employees at VIA University College are exempted from paying fees and administrative costs.