How do I deal with a bill from VIA Library in my e-box?
You need to pay the bill on the library´s website. See how in the video How do I pay fines or compensation?
You do not need to pay the full amount if you have merely forgotten to return the material. Once the material is returned, the outstanding balance will automatically disappear and you only need to pay a late fee and a handling cost.
If the outstanding balance includes a compensation for a material which you believe you have already returned, you must check your loaning status to see whether the book is registered as returned. If the book is still not registered as returned, please contact your local VIA Library – see addresses and opening hours here.
Read more in VIA Library´s regulations for loans.