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CoVid19 & VIA Library

06.04.2020


FAQ

Here you can find some of the most frequently asked questions we have received recently. If you have any other questions, feel free to contact us – find mail addresses here. We aim to reply within an hour during our “normal hours”.


Is the library´s self-service opne?
Yes, all week days from 9-12. Opening hours on Campus Aarhus N are 9-14. Please be mindful that there are restrictions on the number of patrons in the library space.

Where do i reserve books for pickup?
Search and find the books on the Library portal and reserve them as usual. The books are handled according to the guidelines of the Ministry of Health – with gloves.

What is my pin and loaners ID?
See here!

How long are the books kept for collection?
5 business days

Can I return loaned materials?
Yes! Please see below how to return loaned materials on your campus. We kindly ask that you return the books with new reservations.

See here how materials are returned on your local campus.

You will not receive a receipt for returned materials.

For how long can I keep the books?
Fourteen (14) days.

How long will it take before I can pick up the materials I have placed holds on?
Typically 1-2 days.

Will I be fined for late returns?
No, all fines for loans prior to March 11. 2020 are suspended until the summer break.
However, starting June 8. 2020 recalls and reminders regarding materials taken out before March 11. 2020 will be initiated.

Can I write to the library during the closing period?
Yes, you can write to your local library and we will help you – find email addresses here

How about the online resources during the closing period?
The online resources are available at all hours at Bibliotekerne.via.dk/en

How do I order an article?

Feel free to order the entire journal.

 

Published by: lbga
Post date: 13/03/2020
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